Built for metallurgy and mechanical engineering
Multilingual technical support for operators and equipment maintenance — based on the manufacturer's documentation. Specialisation: CNC machine tools and metallurgical equipment.
Lyntera — how it works
Knowledge Core → operators and engineers
Services
01 — 03
01
We audit the fleet, digitise the documentation and agree the scope of service. We provide multilingual technical support based on the manufacturer's documentation and travel on site for diagnostics, maintenance and fault repair.
Requests are accepted around the clock; engineers join according to the agreed schedule. A fault log for every machine, maintenance tracking and regular reports to management.
For equipment ownersUnder a service contract
02
We select equipment to replace existing machines or for new production tasks — taking into account the customer's requirements and the condition of the current fleet. We prepare 2–3 supplier proposals for comparison and choice.
We rely on a base of proven suppliers and our own operating experience. The purchasing procedure and the supplier are decided by the customer.
For customers under serviceFree of charge
03
We provide maintenance and multilingual technical support for your customers abroad. We travel on site for diagnostics, maintenance and fault repair and coordinate the work with the manufacturer and the customer.
We keep maintenance logs and monitor compliance with the operating documentation. After each incident — a technical report with the diagnosis, work performed and recommendations.
For OEMsUnder a partnership agreement
Scope of work
Fanuc · Siemens · Heidenhain · Mitsubishi. We do not service Mazatrol or Haas NGC.
Slovenia, Croatia, Austria, Northern Italy (Trieste, Venice, Verona), Germany, Kazakhstan, Uzbekistan. Remote support — without geographical limits.
Supplied when needed under a separate contract.
Plants that need service support for equipment from foreign suppliers — when the manufacturer's service is far away or speaks another language.
How it works
Example · sample data
09:12 · Operator · Telegram
Machine: VM-1580 · assigned to the operator
The operator gets in touch however is convenient — text, voice or photo, in their own language. The ticket is tied to a specific machine.
09:14 · Answer · in the operator's language
SourceOperating manual · section 7.3 “Alarm messages” · p. 142
The operator gets specific guidance from their own machine's documentation right in the chat — in their language, without searching through manuals.
09:50 · Engineer · in the chat
Ticket #37 · VM-1580with engineer
Priority: high — the machine is down. A Lyntera engineer has joined the chat; the section supervisor has been notified.
When the documentation is not enough — a real engineer in the same chat. The operator does not have to repeat anything.
Machine log VM-1580
The history of every machine stays with the plant. Recurring faults are visible and help plan maintenance.
Who sees what
Management summary · sample data
Their own machines and requests. Sends text, a voice message or a photo and receives guidance in their own language.
Equipment of their department: open tickets, downtime and the maintenance schedule.
The whole fleet by department: current status, equipment history and summary reports.
Tickets and equipment history within their area of responsibility. Runs diagnostics, follows the resolution through and performs the work on site.
Each role sees data within its own area of responsibility. Department structure of any depth.
Experience
